STORE POLICY

Introduction:
At O Wow Beauty Supply, we are dedicated to providing excellent customer service, ensuring quality products and support at every step.

​

1. Customer Service Principles:

• Treat all customers with respect and professionalism.

• Respond to inquiries within 24 hours on business days.

• Provide knowledgeable assistance for all products and services.

​

2. Product Quality and Returns:

• Guarantee authentic, high-quality products.

• Refunds/exchanges available for unused items within 30 days with a receipt.

​

3. Communication Channels:

• Contact us via phone, email, or in-store.

• Respond to social media inquiries within 48 hours.

• Feedback forms available online and in-store.

​

4. Complaint Resolution:

• Promptly address complaints with transparency.

• Escalate unresolved issues to management for resolution within 5 business days.

​

5. Privacy and Safety Policy:

Privacy:

• All customer information is treated with the utmost confidentiality and only used for order fulfillment or support.

• We never share customer data with third parties without explicit consent.

• Secure systems are in place to protect personal information and transactions.

​

Safety:

• Ensure a safe shopping environment in-store and online.

• Follow strict hygiene and safety standards for product handling.

• Regularly review and update safety protocols to protect customers and staff.

​

6. Wholesale Inquiries:

O Wow Beauty Supply welcomes wholesale inquiries from businesses, retailers, and organizations seeking quality beauty products at competitive prices. We are committed to supporting our wholesale partners with exceptional service and a seamless ordering process.

​

Wholesale Benefits:

• Access to a wide range of premium beauty products.

• Competitive wholesale pricing tailored to your business needs.

• Flexible order volumes to accommodate businesses of all sizes.

• Dedicated account management for personalized support.

​

How to Apply:

1. Contact Us: Submit your inquiry via our Wholesale Inquiry Form available on our website, or reach out directly at  info@owowbeautysupply.com..

2. Business Verification: Provide details about your business, including your business name, tax identification number, and any relevant licenses.

3. Account Setup: Once approved, we will set up your wholesale account, granting you access to exclusive pricing and promotions.

​

Order Process:

• Place orders online or through our dedicated wholesale team.

• Enjoy fast and reliable shipping tailored to meet your deadlines.

• Access ongoing support for reorders and product recommendations.

​

Terms and Conditions:

• Minimum order quantities may apply to certain products.

• Payment terms will be discussed and agreed upon during account setup.

• All wholesale orders are subject to our standard return policy, with additional considerations for bulk purchases.

​

Partner with O Wow Beauty Supply and experience a reliable source for high-quality beauty products that enhance your business’s success. For further assistance, please contact our wholesale team at  info@owowbeautysupply.com.

​

7. Continuous Improvement:

• Regular staff training on customer service and products.

• Conduct surveys to enhance customer satisfaction.

​

Contact Us:
Reach out anytime for assistance. Thank you for choosing O Wow Beauty Supply!